Privacy Policy

  1. Corporate name: Joeri y Sibylle Claeys
  2. NIE: Sibylle: Y2332237M   Joeri: Y3446024V
  3. Address: Carretera Bunyola-Orient km 4,6 en 07110 Bunyola
  4. E-mail: contact@seravella.com
  5. Telephone:  971 61 52 93.

 

CORRECT USE OF THE WEBSITE: The present terms and conditions regulate the access and the use of this website WWW.SERAVELLA.COM. The use of this website WWW.SERAVELLA.COM confers you the status of site user from the very moment that you access and start browsing this site, accessing any of its contents; from this very moment, the user expressly accepts the present general terms and conditions.Likewise, the user accepts the specific conditions applicable to the different services offered by the company through the web WWW.SERAVELLA.COM.

From the moment of acceptance of these terms and conditions, the user commits to use this website and all its contents and services in accordance with the law, as well as the generally accepted rules of good practice and public order. Furthermore, the user agrees to act with the diligence corresponding to the nature of the services received through this website.

PRIVACY POLICY, NATURAL PERSONS

  1. PERSONAL DATA PROTECTION POLICY

1.1 – In compliance with the provisions of article 5 of the Organic Law 15/1999 of December 13 on personal data protection (hereafter LOPD), the company S’ERA VELLA (Joeri y Sibylle Claeys) informs you that your personal data will be included in several mixed files named CLIENTS/ACCOUNTING/WEB USERS. The aim of these files is to enable the company the payment and/or reservation and/or provision of the contracted services, for banking, accounting and fiscal purposes. The entity responsible for these files is S’ERA VELLA (Joeri y Sibylle Claeys), with corporate address at carretera Bunyola-Orient km 4,6 en 07110 Bunyola, Spain. Hereby you authorise the entity to process and use your credit card data with the purpose of making the payments for the contracted services, as well as making the corresponding reservations/bookings. This data will form part of several mixed files named CLIENTS/WEB USERS. Likewise, we hereby inform you about your rights to access, rectify, cancel or oppose the treatment of your personal data. This can be done at any time by sending a written notification to the before mentioned address of the company and/or by e-mail to: contact@seravella.com.

The collected personal data (gathered by different means such as: surveys related to the interested person, information requested through forms and sources accessible to the public) will be processed, computerised and included into the corresponding files which are duly registered at the General Registry of the Data Protection Agency. The collection and computerised processing of personal data is carried out with the purpose of maintaining the contractual relationship that may be established with the entity S’ERA VELLA (Joeri y Sibylle Claeys), as well as with the purpose of carrying out tasks related to information, formation and commercialisation and other similar activities, with the specification that the activity of commercialisation will always be clearly identified as such. Additionally, in the case that the entity S’ERA VELLA (Joeri y Sibylle Claeys) is getting access to personal data whose responsible is the Client,S’ERA VELLA (Joeri y Sibylle Claeys) shall be considered as the data controller of this data and commits itself to assume its obligations according to the law, especially the ones defined in article 12 of the Organic Law on personal data protection in force. The entity S’ERA VELLA (Joeri y Sibylle Claeys) will process the data it has access to according to the instructions of the Client and will not use the before mentioned data for any purposes other than those provided for in this contract. In the same way, we inform you that the above mentioned data may be transferred to those enterprises linked to the entity S’ERA VELLA (Joeri y Sibylle Claeys), whose activity comprises the production, distribution or commercialisation of contents and services related to the field, with the aim of maintaining you informed about any novelty, promotion, contest or launching in relation to the products or services offered by them.

The Client may, at all times, exercise his/her rights as recognised under the LOPD, of access, rectification, cancellation and opposition regarding his/her data. This may be carried out personally by the Client, by sending a written communication to the following address: S’ERA VELLA (Joeri y Sibylle Claeys), with corporate address at Carretera Bunyola-Orient km 4,6 en 07110 Bunyola.

1.2 The client expressly accepts that any data obtained while using the website, or which has been provided through filling out any forms that are contained therein, as well as any data resulting from any possible commercial relationship, may be included in an automated personal data file of the type described in section 1.1. During the process of data collection and on all pages of this website where personal data is asked for, the client will be informed with the help of a hyperlink or an explicit mention in the form itself about the compulsory or optional character of the recollection of such data. Every client that decides to register on the website of our company will be asked for those data that are necessary to fulfil the purposes of this company.

1.3 With respect to the data collected in the manner provided in the preceding paragraph, the client may exercise his rights according to the Organic Law 15/1999 on personal data protection, and in particular his right to access, rectify, cancel and object to such data. Likewise, he may withdraw his consent for the transfer of the collected data or the treatment of these data for any of the uses described above. Any client may exercise his rights referred to in the previous paragraph with the help of a cancellation request form that has to be requested from us by e-mail. The written and signed form together with a copy of the client’s identity document shall be sent by postal mail to the following address: company S’ERA VELLA (Joeri y Sibylle Claeys) with coprorate address in Carretera Bunyola-Orient km 4,6 en 07110 Bunyola

1.4 The company S’ERA VELLA (Joeri y Sibylle Claeys) informs hereby its clients that if a CLIENT wishes to register at the website WWW.SERAVELLA.COM, he will be asked for a series of data that must necessarily be filled in, as it is described above. If the client fails to submit the obligatory information, than the registration on the website WWW.SERAVELLA.COM will not be effective. It shall be the obligation of any client to ensure that the submitted information is accurate and up-to-date.

1.5 THE CLIENT accepts hereby that the company S’ERA VELLA (Joeri y Sibylle Claeys) may activate cookies and use IP tracking for the purpose of obtaining information for statistical purposes.

1.6 With regard to the personal data collected in the above mentioned file, the company S’ERA VELLA (Joeri y Sibylle Claeys) commits to respect the confidentiality of these data and to use them in accordance with the purpose of the file. Likewise, it commits to comply with its obligation to safeguard these data and to take all measures to prevent the alteration, loss, unauthorized access or treatment of the data, in accordance with the regulations set forth in the Royal Decree 1720/2007, which approves the implementation of the regulations of the LOPD.

1.7 The personal data received from the client will be processed, computerised and included into the automated files of the company S’ERA VELLA (Joeri y Sibylle Claeys), who is the owner and responsable of these files. According to the in-force regulations, the before mentioned files are duly registered at the General Registry of the Data Protection Agency. In the registration forms where data of a personal nature is collected, the different fields which must be completed in order to give effect to the corresponding registration will be duly identified. Except for those fields where it is stated otherwise, the answers to the questions on personal data are voluntary, failure to do so having no influence on the quality or quantity of the corresponding services offered to the client (unless indicated otherwise).

1.8 The automated processing of all personal data collected as a result of the application, use, hiring of any product, service, transaction or operation made through this website (including for these effects also the data provided by the clients for advertising purposes) mainly aims at maintaining the contractual relationship in case such a relationship has been established between the client and the owner of this website.

1.9 The client may exercise his rights according to the Organic Law 15/1999, in particular his right to access, rectify, cancel and object to such data, where applicable. This may be done by sending in a request letter via traditional post or e-mail. The written and signed form together with a copy of the client’s identity document shall be sent by postal mail to the following address: Carretera Bunyola-Orient km 4,6 en 07110 Bunyola. If the clients wishes to exercise his above described right per e-mail, the same information has to be filled out and sent to the following e-mail address together with a copy of the client’s identity document: contact@seravella.com.

1.10 The private user accepts hereby that the website WWW.SERAVELLA.COM may use cookies. All of which is in accordance with the provisions set forth in article 22.2 of the Law 34/2002 from July 11 on services of the information society and e-commerce (modified by article 4 of the Royal Decree-Law 13/2012 in its new drafting) that regulates the use of cookies.

1.11 If the client decides to submit his personal data, these will be processed, computerised and included into the automated files of the company S’ERA VELLA (Joeri y Sibylle Claeys) who is the owner and responsable of these files. According to the in-force regulations, the before mentioned files are duly registered at the General Registry of the Data Protection Agency.

In the registration forms where data of a personal nature is collected, the different fields which must be completed in order to give effect to the corresponding registration will be duly identified. Except for those fields where it is stated otherwise, the answers to the questions on personal data are voluntary, failure to do so having no influence on the quality or quantity of the corresponding services offered to the client (unless indicated otherwise).

1.12 The automated processing of all personal data collected as a result of the application, use, hiring of any product, service, transaction or operation made through this website (including for these effects also the data provided by the clients for advertising purposes) mainly aims at maintaining the contractual relationship in case such a relationship has been established between the client and the owner of this website.

1.13 The collected personal data will also be used to handle, manage, provide, expand and improve the services offered to our clients:

  • In case of a subscription to the newsletter distribution list, the client’s personal data will be used for the sole purpose of managing the delivery of the newsletter.
  • In case of authorising the reception of promotional information about our services and products, your personal data will be used for the sole purpose of sending the promotional information by traditional or electronic means. In the case of the electronic e-mail addresses or the website contact form, the data that you provide to us per e-mail or through the form will be used exclusively to respond to the queries that you convey to us by these means.

All of which is in accordance with the provisions set forth in article 22.1 and 22.2 of the Law 34/2002 from July 11 on services of the information society and e-commerce (modified by article 4 of the Royal Decree-Law 13/2012 in its new drafting).

1.14 The entity guarantees the confidentiality of the personal data. Notwithstanding this, the entity will submit to the competent public authorities any personal data or other information in its possession or accessible through its systems which may be required in compliance with legal provisions and regulations applicable to the case. Even after the relationship established through the website has terminated, personal data may be kept in the files owned by S’ERA VELLA (Joeri y Sibylle Claeys) exclusively for the purposes indicated above and, in any case, within the legally established time limits for putting the collected personal data at the disposal of the administrative or judicial authorities.